Before purchasing
Use the 1-day Free Trial when available and contact support if you need to confirm a device, plan, connection count, or other service detail before placing a paid order.
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Refunds
Refund Policy
Refund and payment issues are reviewed using the verified order, payment, and delivery information available for the customer’s order.
How to request a review
Contact support with the email used for the order and the relevant order or invoice details. Support will review the payment status, delivery status, and service information linked to that order.
Payment or duplicate-charge issues
If you believe a payment was duplicated, incorrect, or not matched to your order, contact support before making another payment so the existing order can be checked.
Service or delivery issues
If an order is paid but the service has not been delivered or you are experiencing a setup problem, contact support so the order and delivery information can be checked first.
Refund outcome
A refund is not shown as automatic on the website. Any refund decision depends on the verified circumstances of the specific order and payment review.
Need help with an order?
Email [email protected] or visit the Contact & Support page.